Contact Betway

Betway's award-winning support team is available around the clock to help with anything from sports bet queries to casino issues and payment questions. Live chat is the fastest way to reach us — you'll typically be connected to an agent within a minute at any hour of the day.

Prefer email? You can reach the team directly at [email protected]. Our target response time is under four hours for all emails received. If your query involves a specific bet, please include the event name, date, and bet reference number so we can investigate promptly. The Betway Help Centre also contains detailed guides on withdrawal timescales, bonus terms, verification requirements, and responsible gambling tools — it's worth checking before reaching out, as many queries are answered there immediately.