Betway Privacy Policy

Betway takes the privacy of UK customers seriously and processes all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains the data we collect, the reasons we collect it, and your rights as a data subject.

Data We Collect

Account data: Name, date of birth, email address, residential address, and phone number provided at registration
Verification documents: Government-issued ID and proof of address required under UKGC KYC obligations
Financial data: Payment method details used for deposits and withdrawals; full card numbers are tokenised and never stored in plaintext
Betting and gaming history: All sportsbook wagers, casino sessions, bonus claims, and cashout events
Technical data: IP address, device identifiers, browser type, operating system, and session logs
Communications: Live chat transcripts, email exchanges, and any other contact with our support team

How We Use Your Data

To operate, maintain, and personalise your Betway account
To process deposits, withdrawals, and bet settlements
To comply with AML legislation, UKGC licence conditions, and tax reporting requirements
To conduct responsible gambling monitoring and apply interventions where required
To detect and prevent fraud, collusion, and problem gambling
To send promotional communications where you have opted in (opt-out available at any time)
To improve the Betway platform through aggregated analytics

Third-Party Sharing

Payment service providers and banking partners
Identity verification and fraud prevention agencies
Regulatory authorities including the UKGC and HMRC
Technology providers operating under data processing agreements

Betway never sells customer data to third-party marketers or data brokers.

Data Retention

We retain personal data for a minimum of five years following account closure, in line with UKGC licence requirements. Financial transaction records are kept for up to seven years under HMRC requirements.

Your Rights

Access: Request a copy of the personal data we hold about you
Rectification: Correct inaccurate or outdated information
Erasure: Request deletion where no legal retention obligation applies
Restriction: Ask us to pause processing while a dispute is resolved
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests

Exercise any of these rights by contacting [email protected]. Unresolved concerns may be referred to the Information Commissioner's Office at ico.org.uk.

Last updated: February 2026